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Terms and conditions

Preamble

In order to apply these general terms of sale, it is hereby agreed that the User and PrivateFloor will henceforth collectively be named the “Parties” and individually called “Party”. Once the User validates an order he or she will be named the “Buyer”. The User’s rights and obligations will also apply to the Buyer.

The User who wishes to buy on the website declares himself to be over the age of majority in your country of residence and to have full legal responsibility or to benefit from parental or guardian authorisation.

When an order of a product which is offered on the website is placed, it is assumed that the present General Terms of Sale have been consulted and accepted by the User, even though no signature of acceptance on the part of the User is required.

The present General Terms of Sale apply, without restriction or reservation, to each and every sale concluded between PrivateFloor and non-professional Users who wish to acquire the products offered for sale by the Seller, on the above mentioned website.

These General Terms of Sale are available for consultation and reference at any given moment on the website and, if necessary, overrule any other version or any other document that might contradict them.

Unless stated otherwise, the data registered by PrivateFloor constitutes proof of all transactions. In accordance with legal clauses, it should be remembered that the validation of an order is made by clicking on the “BUY” button. This validation constitutes an electronic signature which has the same value between both Parties as a hand-written signature and is proof of the entirety of the order and the eligibility of the money due, in conformity with the aforementioned order. In all cases of payment, the online supply of a bank card number and the final validation of the order will be proof of the entirety of the aforementioned order and will equal the eligibility of the agreed payment method which appears on the purchase order.

Access to PrivateFloor’s website is carried out through the normal conditions of access to the Internet. No extra connection charge will be billed to the User. These General Terms of Sale are subject to modification; the applicable conditions are those in force on the date an order is validated. Printing out or recording a copy of these conditions is entirely the responsibility of the Buyer.

Art.1. Purpose

The purpose of the present General Terms of Sale is to exclusively define the respective rights of the Parties as a result of the relationship established online and obligations stemming from the online sale of products proposed on the website. These conditions regulate each stage necessary for placing an order and ensure the following with regards to the order between the contracting Parties. The Parties agree that their relationship will be governed exclusively by the present contract. If any condition should fail, it would be considered to be governed by the current practices in force in the distance selling sector whose company headquarters are in Ireland.

Art.2. Products - Price

2.1 Product

A client who is subscribed will not be authorised to buy more than five products with the same reference at Cost Price. PrivateFloor sales and events are exclusively reserved for individual clients. Professional clients are not authorised to take part in sales organised by PrivateFloor.

PrivateFloor subscription cards give registered paying clients the right to acquire products presented on the website at Cost Price and within the limit and ceiling of the amount indicated on the “Subscribe” page: a maximum purchase worth £450 each quarter for a subscription of £10 per month, a maximum purchase worth £1200 per quarter for a subscription of £20 per month.

2.2 Price

Prices are indicated in British Pounds, they reflect any eventual discounts as well as the VAT applicable on the day of the order. The indicated prices are guaranteed within the limit of the available stocks, except for important modifications in charges and notably VAT, and excepting typographic errors or omissions. The indicated prices do not reflect postal charges and these will be billed in addition to the products ordered and will be specified to the User during the final validation of the order.

PrivateFloor reserves the right to modify its prices at any given moment, but the products will be billed based on the price in operation at the time the order was recorded, with the condition, nevertheless, of the availability of the products mentioned previously. When a registered order contains one or more errors (price, description, photo, coupon, etc.), PrivateFloor reserves the right to cancel and reimburse the order.

2.3 Established Sale Price (“Crossed Off”)

The established sale price that appears “crossed out” in the description of each article, is given in an entirely indicative manner as a comparison, and corresponds to an estimation by PrivateFloor’s suppliers of the average sale price of the article within their traditional network on the date of sale.

Art. 3. Recording And Validating An Order

3.1 Navigation Inside The Website

The User may familiarise himself with the different products offered for sale by PrivateFloor on the website. The User may browse freely through the website's different pages, without being committed, in any way, to place an order.

3.2 Registration And Password

Registration is necessary and obligatory before placing an order. The User must correctly complete the information requested and required on the “My Account” page, as well as in the sub-pages of the section “My Information”. In particular, the User will be asked for information necessary for identification: first name and surname, postal address, email and a password.

PrivateFloor guarantees the confidentiality of the data transmitted after the password has been entered. The User is entirely responsible for the use of his password. He ensures its preservation and its confidentiality. In the case of loss of password, the User should contact PrivateFloor with minimum delay in order to receive a new password.

If the User forgets his password, he can obtain a new one by clicking on the “password forgotten” button that appears on the home page. An email will then be sent to the User, prompting him to create a new password. When he creates his account, the User may authorise PrivateFloor to send him invitations to sales and any other useful information from the PrivateFloor team by email.

3.3 Recording An Order

The User places his order through an Internet connection which allows him to browse the website. To be accepted, the order must contain all the useful information necessary for its handling. In addition, each and every order placed indicates acceptance of the General Terms of Sale, the price, and the description of the available products.

It is not possible to place an order from a country that is not included on PrivateFloor list of authorised destination countries. A User who wishes to place an order selects the different products of his choice and demonstrates his intention by clicking on the “Add to basket” button.

At any given moment the User can:

  • Refer to a list of the chosen items by clicking on the “My basket” button.

  • Continue choosing Products by clicking on the “Continue shopping” button.

  • Complete the selection and place the order by clicking on the “Buy” button.

  • To order the products placed in the basket, the User must identify himself, either by entering his email address and password, if he already has an account with PrivateFloor, or by filling out a registration form if he does not. The User is informed and accepts that entering his two identifiers (email address and password) is proof of his identity and confirms his consent.

  • Once the User is identified, he must validate the delivery address and a recapitulation of the order will appear on the screen, specifying: the nature, the quantity and the price of the product(s) selected by the User, as well as the postal charges, the total amount of the order, the User’s contact details and the delivery address.

  • PrivateFloor is unable to group orders together prior to sending.

3.4 Final Validation Of An Order

Once the User has familiarised himself with the details of his order and has ensured that all the necessary details are correct, he can click on the “Pay for the order” button to confirm the order.

In the case of payment by bank debit or credit card, the User must give certain information concerning the bank card he wishes to use:

  • The name of the legal card holder

  • The bank card number

  • The expiry date

  • The cryptogram number (the last 3 digits on the back of the bank card)

It should be noted that with instant payment by bank card, which is the payment method offered by PrivateFloor on our website, the User makes his payment via the PrivateFloor website using the EPT system (Electronic Payment Terminal). The PrivateFloor website is secured by S.S.L. (Secure Socket Layer) to protect all data pertaining to payment methods as efficiently as possible. Then, the User’s bank data is relayed to the bank, which is also secured by S.S.L. In this way, the User’s bank details never go through the PrivateFloor computer system. As a result of this, PrivateFloor does not retain any responsibility.

The User can record his banking information so that he no longer needs to enter it each time he places an order. As soon as he confirms his order by bank card the order is recorded and becomes irrevocable. The User becomes the Buyer. The purchase order is recorded in PrivateFloor’s computing records (these are retained on a reliable, permanent support) and becomes proof of the contractual relationship between the two Parties.

3.5 Confirmation

Once payment by bank card (supplying the card number, expiry date and cryptogram) , a summary of the Buyer’s order will be sent by email as soon as the purchase order has been recorded. This will be sent to the address supplied when the order was placed. This confirmation will cover all the details of the elements that constitute the contract between the two Parties and will also indicate an estimated dispatch date.

PrivateFloor recommends that clients record a copy of the order confirmation email, or print it out. However, the documents recorded in PrivateFloor’s computing records will legally serve as proof. A summary of the order will also be posted to the client’s account.

3.6 Advance Cancellation

Once you have completed the checkout process and your payment has been accepted, your order is considered as confirmed.

The made-to-order items (items not available in stock on our web site) with estimated shipping date of 12 to 18 weeks, cannot be cancelled, even if the order is subject to an unforeseen delay. Cancellation and refund will only be possible if your order is not shipped before 24 calendar weeks.

The right of withdrawal cannot be executed for contracts [...] for the supply of goods made according to the consumer's specifications or clearly personalized.

The possibility of cancelling your order is available only for orders with products which are from stock or in shipping (transit) maritime transport, ahead of dispatch and only during the first calendar week after your confirmed and paid the order. In this case, you are entitled to a refund amounting to 80% of the total payment. The remaining 20% goes towards compensating the administrative costs accrued through the preparation of sending your order from our warehouses.

All orders which are from stock or shipping (transit) cancelled after 1 week and ahead of dispatch, that is between 1 and 24 calendar weeks, will entitle you to a refund of 60% of the value of the order.

In the case whereby it is not possible to deliver your order after 24 calendar weeks, PrivateFloor will be under obligation to refund the total amount of your payment + 10% of the value of your order in the form of a credit note that can be used on the site.

It is imperative that you register your refund request through your customer account (My info/My orders/Cancellation request)

Once an order has been cancelled by the customer under one of the conditions outlined above, the company will refund the agreed amount within 30 working days.

Right of Withdrawal

In the case whereby you refuse delivery of your order at your door, the refund will be processed according to our General Terms and Conditions, and the costs of the delivery as well as the return costs will be deducted from a potential refund request. If you decide to cancel your delivery once the goods have been dispatched from the warehouse, the same additional costs will be applied.

Art.4. Coupons And Sponsorship

4.1 Coupons

Discount coupons are redeemed with a code that should be entered, or that has already been attributed to the client’s account. A code may be sent by email or letter during special promotions or the client may be informed by email that a coupon has been awarded to his account.

4.2 Conditions For Using The Coupons

Unless otherwise specified, in particular in relation to using a coupon for a first order, several coupons can be used for a single order. They can never be converted into currency. All coupons have an expiry date which cannot be changed. No other coupon will be given or awarded to a client to replace an expired or unused coupon.

Using a coupon necessarily implies that the value of the basket (before the addition of postal charges) is in excess of the value of the coupon, except in the case where particular conditions for using the coupon specify a minimum purchase amount (before the addition of postal charges). In this case, the value of the basket (before the addition of postal charges) must be superior to the value of the minimum purchase amount to be able to use the coupon.

Under no circumstances can the Buyer ask PrivateFloor to deduct the amount of a coupon from an order that has already been recorded and paid for, if the coupon code was not entered or selected when the order was placed.

4.3 Using Coupons

To benefit from the discount a coupon offers, the User must enter the code attributed in the “My Discounts” window, or click on the “Use your accumulated discounts” link. Having entered or selected the coupon, the User should click on the “Ok” or “Confirm” button. The discount will then be immediately deducted from the order total (before adding postal charges).

4.4 Refunding an Order containing a Coupon

When an order contains a coupon, the amount of the coupon is distributed between all the articles in proportion to their respective value. The refund of a product from an order, for whatever reason, will take into account the discount awarded by the associated coupon.

4.5 Sponsorship

Sponsorship allows the User to receive discount coupons when the first order placed by each of his sponsored friends is dispatched. The discount code is automatically posted to the User’s account. A sponsorship coupon carries the same conditions of use as all other coupons distributed by PrivateFloor, except that it is valid for 1 (one) year from the date on which it was awarded. All mass sponsoring activities are prohibited through any medium whatsoever. Auto-sponsorship, where the User signs up under different email addresses to obtain sponsorship advantages, is also prohibited. Only one client account per household is permitted. If PrivateFloor establishes that serious irregularities have occurred when a User engages in sponsorship, PrivateFloor may take the necessary steps to put a stop to these irregularities and as a consequence cancel the advantages and other discounts which have been unduly awarded to the Buyer.

Art.5. Payment

5.1 Total Amount Of The Order

The total amount owed by the Buyer is displayed before the Buyer confirms the order, and is shown on the summary form sent to the Buyer by email from PrivateFloor.

5.2 Payment Methods

Payment is made solely through the Internet by bank card (Visa, Eurocard/MasterCard) and Bank wire transfer.

5.3 Payment Confirmation

The order will be considered valid after confirmation of payment has been received. In case of bank rejection, the order will automatically be cancelled. In any case, PrivateFloor reserves the right to refuse any order or delivery of such in instances of litigation with the Buyer, of non-or partial payment of a previous order by the Buyer, or refusal of payment by bank card by banking organisations. Under no circumstances can PrivateFloor be held responsible in case of litigation.

5.4 Payment Time-Frame

When the Buyer pays by direct debit card, his bank account will be debited within 2 to 5 days after placing the order. This timeframe varies depending on the banking organisation concerned.

In the case of a deferred debit card, the Buyer’s bank account will be debited for the order amount under the same conditions as other debits.

5.5 Exceptional Condition

PrivateFloor implements a verification procedure to prevent any fraudulent use of bank details when an order is placed on the website. Within the context of this system, a client may be asked to send PrivateFloor (by fax or by post) a copy of a valid form of identification and proof of residence dated not more than three months ago. The order will not be sent until these documents have been received and verified. PrivateFloor reserves the right to refund any order if these documents have not been received or if they do not match the Buyer’s identity.

Only clients who have placed an order for an amount in excess of an amount fixed by PrivateFloor will be asked to supply these documents. Once the order has been recorded, the Buyer will receive an email from PrivateFloor Customer Service.

Art. 6. Availability

6.1 Time Frame for Product Availability

Privatefloor does not take responsibility for delivery of products outside Ireland. Privatefloor will make the products ordered by you :the customer, available for collection at its warehouse located in Ireland, details of which will be provided when and if necessary to you: the customer buyer.

For Selection products: the time frame for availability corresponds to an approximate time frame that begins on the day after validation of the order by the Buyer.

For the store: With the exception of products in stock, products ordered will be manufactured and made available within 12 to 14 weeks (16 to 18 weeks for VINTAGE products). In the case whereby the volume of sales is unexpectedly high due to a special campaign, the time frame for making products available can be extended by 2 to 4 weeks. PRIVATEFLOOR refuses any responsibility in cases of late delivery due to strikes or inconveniences on the part of suppliers.

The provisional time frame for making an order available is based on that of the item in the order whose delivery time frame is the longest.

Before finalising the order, the buyer should take note of the provisional date of availability. This information is displayed at the bottom of the “My Cart” page.

The Buyer will be able to receive the products in person and / or to organise the collection of the products by a transport company that s/he has previously hired to do so.

If the buyer chooses to organise receipt of the products through the intermediary of a transport company, s/he is committed to this transport company, with which s/he has signed a contract indicating the s/he will pay the costs (transport, insurance) and risks related to the shipment and will be held responsible for any incident that may occur during transport of the products. Privatefloor can provide the buyer with a list of transport companies on request at the following address: Contact, before validating the order.

The time frame for delivery of the products to our warehouse is estimated to be between 12 and 14 weeks after validation of the order and receipt of payment for the order.

In the case whereby the buyer plans to collect the products through the intermediary of a transport company, Privatefloor refuses any responsibility if the time frame for the delivery of the products is extended.

Privatefloor makes every effort to respect the time frame for delivery of the products to its warehouse and the time frame for collection of the products to the buyer or the transport company that has been previously agreed upon. However, if Privatefloor is not in a position to adhere to this time frame, PrivateFloor will inform the customer who will choose an alternative date. Privatefloor refuses all responsibility for any losses the buyer may incur and if the buyer is not in a position to choose an alternative collection date.

The buyer is considered to be the owner of the products once full payment of the validated order has been made and the products leave the warehouse. The customer’s responsibility takes effect as soon as the products leave the warehouse.

Please note that the third party carrier only delivers at the street level of thecustomer’s address – no delivery inside the residence itself. Privatefloor features a list of carriers that can be communicated to the buyer by simple request at the following address: Contact, before the order’s confirmation.

6.2 Receipt of Non-Compliant Goods

Upon rcollection of your order at our warehouse, it is imperative that you check the condition and compliancy of the products received.

If you have any complaint to make, please make a note of all the reservations and observations that you consider to be useful, in particular those concerning damage, on the delivery docket (specify if the packaging is damaged: torn protective wrapping, damaged box…), and refuse receipt of the product. Do not sign under pressure from the service provider. If the service provider does not agree to wait, specify this on the removal docket: ‘the service provider did not wish to remain present during the unpacking and inspection of the package’. This is your right and your only recourse in case of damage. The note ‘subject to unpacking’ has no legal value.

Any anomaly with the product (missing or broken products, non-compliancy or damaged packaging) must be made known to PrivateFloor Customer Service within 24 hours of collection at the following address: Contact. Any claims made after this time will be rejected and PrivateFloor will decline all responsibility.

In the case whereby the Buyer is not is a position to recover his or her package it will be kept in the PrivateFloor warehouses. PrivateFloor will then propose to make the order available to the Buyer in Ireland a second time and invoice the cost of making it available a second time.

This latter procedure also applies to packages returned by your Transport Provider pursuant to an incorrect address or unknown recipient.

Art.7. Right Of Withdrawal And Returns

The Buyer has an 14 (fourteen) calendar days timeframe, to notify PrivateFloor of his intention to return an item. This timeframe within which to exercise this right of withdrawal begins on the day the order is received by the Buyer. Get a return number by logging on to My Account and then selecting your order. Click on the "Record a return" button. An e-mail containing our return address, as well as a return tracking number will be sent to you. This does not apply to items "made to order".

The Buyer has an extension of 8 (eight) working days to return (at his expense) the Product(s) he ordered if it (they) are not to his satisfaction. This extension begins on the day he receives the Return number mentioned above.

In connection with the right of withdrawal, the products returned must have been subject to minimal usage, meaning that they were tested for a few minutes and do not show any signs of prolonged use.

If the afore mentioned conditions are met, PrivateFloor will reimburse the Buyer within a time frame of 30 working days from the moment that PrivateFloor receives the returned goods. The amount paid by the Buyer, with the exception of the return costs which are the responsibility of the Buyer, will be reimbursed. The reimbursement of dispatching charges will be made according to the following rules:

  • If the Buyer returns the full order, he will be reimbursed for the full amount of his order (excluding dispatching and preparation charges).

  • The reimbursement of preparation costs will be modulated depending on the weight of the returned products in accordance with an established list of fees.

The costs and risks associated with returning products are charged to the Buyer. In addition, it is up to the Buyer to retain all proofs of the return. PrivateFloor recommends that Buyers use registered post (Colissimo, delivery outlets) or any other means that offer proof of the return. The documented evidence should carry the following information: the recipient’s address, date of dispatch and packaging number.

Art. 8. Data Protection And Freedom Of Information

8.1 Personal Information

Collecting personal information as part of the process of distance selling is essential; this information is necessary for recording, processing and delivering orders, as well as for billing purposes. This information is strictly confidential. The absence of this information will result in automatic rejection of an order.

In accordance with the English Data Protection Act 1998, data should be processed in accordance with the rights of the data subject under the Act.

The Buyer is entitled to have access to and to rectify, modify or suppress his personal data. To exercise this right, the Buyer must write to PrivateFloor Customer Service at the aforementioned address. In every case, the Buyer must give his first name, surname, address and, if he has one, his Buyer number.

Finally, PrivateFloor may disclose personal information to their commercial partners. The Buyer may therefore receive commercial offers from a third party. As such, it is specified that excepting express refusal on the part of the Buyer, his postal address may be communicated to PrivateFloor’s commercial partners. However, his electronic address may not be given to the afore-mentioned commercial partners without the express agreement of the Buyer. The Buyer can refuse any such communication, either by not giving consent at the time of registration and/or when he validates his order, or later by letter, in accordance with the paragraph above.

8.2 Cookies

The only cookies created by PrivateFloor are during the internet session and they are deleted when the Buyer logs out of the website.

8.3 Web Beacons

Some of the website’s web pages may contain electronic images or “web beacons”, which count the number of visitors to the page.

These web beacons may be used by some of our partners, specifically to measure and improve the efficiency of certain advertisements. In any case, the information obtained via these beacons is strictly anonymous and is simply used for statistical purposes concerning the number of visits to certain pages of the website and thus better serve the website’s Buyers.

Art. 9. Guarantees And Responsabilities

9.1 Information About The Products

For every product on sale on the website, PrivateFloor undertakes to give a description of all the essential information, within the limits of the information provided by the supplier.

PrivateFloor does its utmost to gather the maximum amount of information for its Buyers so that they can familiarise themselves with the products before placing an order.

Despite the care taken over the description, mistakes may sometimes occur. If the Buyer notices any incoherencies, he or she can contact Customer Service to inform them. PrivateFloor strives to correct any mistakes as soon as possible. Images and descriptions are not contractual and PrivateFloor cannot be held responsible for any mistakes that might occur.

In particular, the images and the colours of the products shown on the website may not correspond to the real product, depending on the Internet browser and the resolution of the screen used by the client.

PrivateFloor sells top quality items. However, some products have a “vintage” appearance and manufacturers may have added voluntary and desired “deterioration” (holes, fading, permanent creases, etc.). These products have been treated in order to give them a particular appearance. The extra details are often hand-crafted and therefore it is impossible to ensure homogeneity of the products. It is also normal for there to be some differences between the photographed products and the delivered products.

Although not always mentioned, it may be the case that some self-assembly will be required on certain products.

9.2 Guarantees

The guarantees covering the products are shown in the description. A Buyer who has received a defective item whose guarantee is still in effect, should immediately contact PrivateFloor Customer Service, which will inform him about how to proceed to either have the item repaired, replaced or reimbursed. PrivateFloor will do its best to give the Buyer the address and telephone number of the supplier’s After Sale Service.

Under no circumstances can the Buyer ask for an extension of the proposed guarantee of any product sold. PrivateFloor intervenes as a representative of its professional suppliers. The latter guarantee that their products are top quality and are dispatched as such, without any defects or faults that might render them unusable. No guarantee is valid in the case of defects or deteriorations resulting from events outside of PrivateFloor's or the distributor's control, from bad installation or from use that does not comply with the description given by the supplier.

9.3 Responsibility

PrivateFloor’s responsibility is limited to the total amount of the Buyer’s order. PrivateFloor cannot be held responsible for inconvenience or damage caused by using a computer or a computer network or the Internet. In particular, PrivateFloor cannot be held responsible for service interruption, outside interference or a software virus. The only obligation that PrivateFloor has is to ensure the privacy of those who browse the website, register as clients, place an order and pay for it or any other service proposed by PrivateFloor.

PrivateFloor cannot be held responsible for any damage; material, intangible or corporal caused by the dysfunction or bad use of an item bought on the website.

It is up to the Buyer to verify with his local authorities about the specific taxes, declarations, bans and other rights of use of the imported items he has ordered. PrivateFloor cannot be held responsible if the Buyer does not respect the laws of the country to which the products are delivered.

Art. 10. Partial Invalidity

In the event that one of the clauses in the current contract is declared null and void due to a change in the law, regulation or by judicial decision, it would in no way effect the validity and respect of the other clauses of these General Conditions of Sale.

Art. 11. Intellectual Property

All the elements on the website, whether visual or audible, including underlying technology, are protected by copyright, trademarks or license. They are the exclusive property of PrivateFloor. Any Buyer who has a personal internet website and who wishes to place a simple link (for personal use) that connects to the website’s home page must first ask PrivateFloor’s permission. On the other hand, any hypertext link returning to the website using framing or in-line linking is prohibited. In any case, any link, even tacitly allowed, will be withdrawn if PrivateFloor asks. Hypertext links can redirect to other websites. PrivateFloor disclaims all responsibility in the case that the contents of such websites violate current laws and regulations.

Art. 12. Entire Agreement

The present General Conditions of Sale and the recapitulation of the order sent to the Buyer form a binding contract and comprise the totality of the contractual relationship between both Parties.

Art. 13. Time Limit

These conditions apply for the entire time during which PrivateFloor presents its products online.

Art. 14. Force Majeure

PrivateFloor cannot be held responsible for the non-execution, either partial or total, of its obligations set out in this contract if the non-execution is caused by an event classified as “force majeure”: disturbances, all-out or partial strike by postal workers or means of transport and/or communication, floods or fire or any natural catastrophe.

In the case whereby “force majeure” should be decreed by the French Court of Appeal. If a case is ruled as a “force majeure”, PrivateFloor will inform all Buyers/Buyers within 5 days following this “force majeure”.

In the instance of a “force majeure”, both Parties agree to keep in contact as often as possible so that they can work together to ensure the delivery of an order under normal circumstances.

After a timeframe of 1 (one) month following a case of “force majeure”, if PrivateFloor cannot deliver the items ordered, it will reimburse the Buyer for the totality of the order.

Art. 15. Gift Vouchers

Conditions of use:

  1. PrivateFloor gift vouchers can only be used on the website http://www.privatefloor.co.uk and cannot be used on any other website.

  2. Only PrivateFloor gift vouchers are accepted on its website.

  3. Gift vouchers can be used to pay for items and delivery charges.

  4. PrivateFloor.co.uk gift vouchers are valid for any recorded order, except for the purchase of further gift vouchers.

  5. A gift voucher is only recorded once on the customer’s account.

  6. If you wish to use several gift vouchers, type the code of the first voucher and then click on the “Confirm” button. You will have to repeat this operation depending on the number of gift vouchers you have.

  7. You can use a gift voucher and a discount coupon for the same order.

  8. If your order amount is superior to your gift voucher, you must pay the difference either by bank card or with another gift voucher.

  9. If your order is inferior to your gift voucher, the difference is lost.

  10. If your gift voucher is equal to your order amount, you will not need to give your bank details.

  11. Once it has been placed in your gift voucher account, the sum is at your disposal until the gift voucher’s expiry date. The gift voucher number will be recorded as soon as you enter it on the website.

  12. The period of validity of a PrivateFloor gift voucher is 1 (one) year starting from the date of issue.

  13. PrivateFloor.co.uk gift vouchers cannot be exchanged for cash.

  14. You can check the status of your gift voucher(s) at any time by simply logging onto your account and clicking on the “My discounts” button.

  15. PrivateFloor’s General Conditions of Sale also apply to gift vouchers.

Art. 16. Loyalty Program

Presentation Of The Programme

  • Since 16th September 2011, the Loyalty programme is free of charge and applies to all customers who placed an order prior to this date.

  • Registration with the programme is carried out automatically 8 days after the recording of the first order, except for customers who placed an order prior to this date, who have been registered as of 16th September 2011. An email outlining the programme will be sent to each customer concerned.

  • The loyalty programme means that customers can accumulate points when they place an order, which leads to purchase vouchers.

  • Any customer who does not wish to take part in the programme can leave it by simply writing to PrivateFloor Customer Service.

  • Leaving the loyalty programme is final. The customer loses all the accumulated points he has gained from his previous orders. The vouchers that have been acquired may be kept and used, as long as they have not exceeded their expiry date.

Conditions For Awarding Points

  • £1= 1 point (allowing exceptions).

  • 800 points = a voucher for £8 to be deducted from a future purchase.

  • After each order a client can check the number of points acquired, as well as the points accumulated, all of which appear on the email confirming the order.

  • All points accumulated over 800 points are part of a new series of 800 points, which means another voucher for £8.

Validating the points

  • All points are validated and credited 20 days after the dispatch of an order. Points cannot be accumulated under certain circumstances: stock clearance sales, returned or cancelled items, items that have already been marked down for special occasions, orders that already have a discount or a gift voucher and dispatch costs.

Allotment Of Vouchers

  • A voucher for £10 is awarded to a customer when 200 points are accumulated.

  • Each validated point above 200 points is part of a new series of 200 points.

Usage Of Vouchers

  • A purchase voucher for £8 is valid for 1 year starting from the date it is awarded.

  • The voucher can be used without a minimum buying limit; it is applied to the sub-total of the order (that is to say the amount of the order before the application of postal charges).

  • A voucher is personal and linked to a unique customer account and cannot be transferred to another customer account.

  • It is directly added to a customer account on the “My Discounts” page.

  • A voucher can be combined with other coupons and gift vouchers associated with the same customer account, but their use when placing an order does not give the right to accumulate points.

  • Under no circumstances can a purchase voucher be exchanged for cash.

  • The other articles in PrivateFloor.co.uk General Conditions of Sale apply to the loyalty programme and to purchases made that benefit from the programme, in particular with regard to processing personal data.

Art. 17. Legal Notices

The following is specified to the Buyer:

Last modified: 27th July 2011
The present conditions are concluded between, on one hand
SHUSH Designs Limited,
KANDOY HOUSE
2 FAIRVIEW STRAND
Dublin 3 - IRELAND
Company# 595265
E-mail : Contact
Hereafter named PrivateFloor and, on the other hand the end client

Art. 18. Applicable Law, Jurisdiction

The General Conditions of Sale are regulated by Irish Law.

Any litigation arising from the General Conditions of Sale will be taken before the competent jurisdictions in application of the rules of common law.

Art. 19. Unauthorised acts

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

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